A. Shipping options

Shipping within Germany

Within Germany shipping is free of charge for orders over 20.00 Euros (German mainland plus islands). Up to an order value of 19.99 Euros we charge 4.90 Euros shipping costs. The estimated delivery time is up to 5 working days upon entry of a complete and correct order.

We use standard shipping for the countries mentioned below. Delivery is carried out by DHL – logistic partners may be used for deliveries to other countries. Shipping costs are listed below.

If you want your purchase to be delivered to any other country, please send us an email to shop@zoelu.com with details about the type and amount of article and the corresponding shipping address (country plus zip code). After having received the relevant information about shipping possibilities and costs from our shipping partner, we will contact you as soon as possible to let you know if shipping to the desired country is possible and how much shipping would cost.


Shipping to other countries

We deliver to the following countries:

Andorra
Australia
Austria
Belgium
Brazil
Bulgaria 
Canada
Croatia
Czech Republic
Denmark (except Greenland, Faroese)
Estonia
Finland (except Aland)
France (except overseas territory)
Hungary
Iceland
Ireland
Italy (except Livigno, Vatican City, San Marino)
Latvia
Liechtenstein
Lithuania
Luxembourg
Monaco
Netherlands (except overseas territory)
Peru
Poland
Portugal (except Azores, Madeira)
Slovakia
Slovenia
Spain (Except Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Teneriffe)
Sweden
Switzerland
United Kingdom and Northern Ireland (except overseas territory) 
United States of America


Shipping costs to the countries of the European Union mentioned above are 13.00 Euros per order. Exceptions are France and Spain with 10.00 Euros shipping costs per order, Italy with 7.50 Euros, Austria with 5.90 Euros and Bulgaria starting from 20.00 Euros (depending on the weight). 
To Non-EU-Countries in Europe we charge 15.00 Euros per order.
To Peru, Brazil and Australia we charge from 45.00 Euros per order, to Canada from 20.00 Euros and to the United States of America from 22.00 Euros per order (all depending on the weight)

The shipping costs for the return of goods from foreign countries have to be borne by the customer.

When shipping to countries outside of the European Union there may be additional costs that you will have to bear in particular cases. These extra costs might include charges for money transfers of banks (such as transfer fees, exchange rate fee, etc.) or import duties and taxes (e.g. customs fees). You can find further information at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and for import sales see: http://auskunft.ezt-online.de/ezto/Welcome.do as well as this website for further information on Swiss fees http://xtares.admin.ch/tares/login/loginFormFiller...


Information about delivery times

In the following list you can find delivery times for shipping to other countries. The indicated days will have to be added to the delivery times mentioned for the article you have chosen.

Country Additional delivery days
Austria  2
Czech Republic  2
Denmark (excluding Greenland, Faeroe Islands)  2
Estonia  2
Finland (excluding Aland)  2
France (excluding overseas territory) 2
Hungary  2
Ireland 2
Italy (excluding Livigno, Vatican City, San Marino) 2
Latvia
2
Lithuania
2
Luxembourg
2
Monaco
2
Netherlands (excluding overseas territory)
2
Poland
2
Portugal (excluding Azores, Madeira)
2
Slovakia
2
Slovenia
2
Spain (excluding Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife)
2
Sweden
2
Switzerland 2
United Kingdom and Northern Ireland (excluding overseas territory) 2


Information about the exact delivery date

The exact delivery time starts the day of the conclusion of the contract and ends with the last day of our indicated period. If the last day shall be a Saturday, Sunday or a national holiday in the respective country, the following business day will be considered.


Returns

Each item purchased at our ZOÉ LU shop can be returned within 14 days without specification of any reason. We will bear the immediate cost of returning the goods within Germany. In case of returns please send us an email to returns@zoelu.com. 

Outside Germany the cost for the return of goods have to be borne by the customer.

We kindly ask you to return the goods in original condition and with an undamaged original label. Your right of cancellation will not be restricted due to that. In case of deterioration of the goods, we reserve the right to demand compensation. Please also note the revocation instruction.

The processing time for a return is approx. 14 days. The credit voucher will be made via the same means of the original payment you chose.


Transport damages

If you receive items that have obviously been damaged in packaging or contents during transport, please report the damage immediately to DHL (irrespective of your warranty rights) and refuse to accept the package. Afterwards please contact ZOÉ LU directly at returns@zoelu.com so that we can protect possible rights for the sender.


B. Payment information

I. National shipping

For shipping within Germany we offer the following payment options, unless otherwise stated in the product description:

1. credit card

2. payment via instant bank transfer

3. payment via PayPal

4. payment via Amazon Pay


II. International shipping

For shipping to foreign countries we offer the following payment options, unless otherwise stated in the product description:

1. credit card

2. payment via instant bank transfer

3. payment via PayPal

4. payment via Amazon Pay


III. Detailed information about the individual payment options


1. Credit card

Credit card is fast and easy. We accept the following credit cards: Visa, Mastercard, American Express.


2. Payment via instant bank transfer

Instant bank transfer (sofortüberweisung) is a direct banking system offered by Payment Network AG. With instant bank transfer, you can easily set up a bank transfer of the respective amount in your online bank account. You neither have to register, nor do you need a credit card. You just pay, safely and fast via your online bank account. For further information check https://www.payment-network.com/sue_de/kaeuferbere...


3. Payment via PayPal

When paying via PayPal your payment is carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (short:"PayPal"), subject to the terms of use of PayPal; for further information check https://www.paypal.com/de/webapps/mpp/ua/useragree... or – if you don’t have a PayPal account – subject to the terms of use for customers without PayPal account, check https://www.paypal.com/de/webapps/mpp/ua/privacywa...


4. Payment via Amazon Pay

When paying via Amazon Pay the payment processing is carried out by Amazon Payments Europe S.C.A. 5, Rue Plaetis - 2338 Luxembourg (registered number at the R.C.S. Luxemburg: B153265, VAT identification number: LU24448288), subject to the terms of use, for further information look at https://pay.amazon.com/de/help/201751590