Shipping


Germany:

Within Germany shipping is free of charge for orders over 20.00 Euros. Up to an order value of 19.99 Euros we charge 4.90 Euros shipping costs.
The estimated delivery time is up to 5 working days.

EU:
13.00 Euros per order
Exceptions:

Austria: 5.90 Euros
Italy: 7.80 Euros
France and Spain: 10.00 Euros
Bulgaria, Greece and Malta: from 19.00 Euros (depending on the weight)
Cyprus: from 23.00 Euros (depending on the weight)

Rest of Europe:
15.00 Euros per order
(Click here to see all the countries we ship to and for more details regarding the conditions).

World:
Peru, Brazil, Japan and Australia: from 45.00 Euros (depending on the weight)
United States: from 56.00 Euros (depending on the weight)
Canada: from 20.00 Euros (depending on the weight)

For detailed information on delivery times, please click here.

Returns

Returns within Germany are free of charge.
Outside Germany the cost for returns have to be borne by the customer.

Each item purchased at ZOÉ LU shop can be returned within 14 days.

The processing time for a return is approx. 14 days.

The credit voucher will be made via the same means of the original payment you chose.

In case of returns please send us an email to returns@zoelu.com