You will receive your order confirmation by e-mail immediately after you have placed your order. Please also check your email spam folder.
As long as the package has not been packed at our shipping centre, the delivery address can be adjusted. To make a change, please send an e-mail to email@example.com. Our Customer Service Team will be happy to help you. The billing address cannot be changed after the order has been placed.
The subsequent granting of discount codes is only possible up to 24 hours after the order. If this applies to you, please send an e-mail to firstname.lastname@example.org. Our Customer Service Team will be happy to help you.
Yes, you can. Although you can only use one discount code at a time, you can redeem as many gift vouchers as you like.
We are sorry that you have received a damaged item. Please send us a photo of the clearly visible damages to email@example.com. Unser Customer Service Team will be happy to help you..
Please check your email spam folder to see if the confirmation email got lost there. You can also register for the newsletter again. If you have any further questions, please send us an email to firstname.lastname@example.org, our Customer Service Team will be happy to help you.
Please send a change request to an email@example.com, our Customer Service Team will be happy to do this for you.
Only one email address is linked to a customer account at a time.
You will receive a shipping confirmation with tracking link by email when your order has left our warehouse and has been handed over to the shipping service provider.
The delivery time within Germany is up to 5 working days after receipt of the complete and error-free order. Delivery times outside Germany vary depending on the country, please check the shipping and payment information on our website.
If the shipment status of your order has not changed within 2-3 days, please send us an email to firstname.lastname@example.org. Our customer service team will be happy to help you.
We are sorry that your order was not delivered to you properly packaged. As the recipient of the parcel, it is best to check that the shipping carton is intact before you sign for receipt and immediately complain to the delivery company about any externally visible damage to the parcel. Acceptance should be refused if the parcel is damaged. Please send us an email to email@example.com for further clarification, our Customer Service Team will be happy to help you.
We are sorry that you have received an incorrect or incomplete order. Please email us at firstname.lastname@example.org, and our Customer Service Team will be happy to help.
Please state the postal number and packing station number when placing an order for delivery to a packing station. This should ideally look like this:
Name, Surname Postal Number xxxxxxxx Packing Station xxxStreet, Street Number Postal Code City Germany
We recommend using only the Friiz Protector and Cleanser, which you can purchase from our shop. They are based on natural ingredients, are water-soluble and free of silicones, wax and oils.
The FriizProtector is based on natural ingredients, is water-soluble and free of any silicones, wax and oils and therefore also suitable for our studded flaps. However, we ask you to use the protector carefully and to take good care of the studs.
On our Instagram profile @zoelu_official under "Highlights" we show you how to use the Friiz Protector and FriizCleanser properly.
Sollte Dir der Rücksendeschein nicht (mehr) vorliegen, notiere bitte Deine Bestellnummer sowie Name, Adresse und den Artikel, den Du retournieren möchtest auf ein extra Blatt und lege dieses bitte der Rücksendung bei. So kann Deine Retoure nach Erhalt der Rücksendung umgehend bearbeitet werden.
Wir akzeptieren Retouren nur mit originalverpackter Ware und Etikett. Solltest Du versehentlich das Etikett bereits entfernt haben, lege in diesem Fall bitte das Etikett Deiner Retoure bei.
Bitte sende Deine Retoure gut verpackt und geschützt in einer Alternativ-Verpackung an uns zurück.